We understand there may be occasions where you wish to return an item. That is why we offer a 7 day return policy, so if for any reason you change your mind about your purchase, you can return it, in its original condition, within 7 days of the date you received it. Any refund does not include the shipping charged for sending the item(s) to you. Any return for a refund to the original form of payment will be subject to a shipping and handling fee which covers the return shipping costs that will be deducted from the refund amount. If you choose to receive your refund in the form of a gift card, the return shipping and handling fee will be waived. We DO offer exchanges. If you need a different size, please follow the steps in the returns portal to make an exchange. Merchandise may not be worn, altered, or washed. Hang Tags MUST be attached (without ever being removed).
Please be mindful of make up, tanning products, and deodorant as we will not accept garments that have stains from trying on. All returns are subject to inspection and we reserve the right to refuse your refund if your return does not meet these requirements. Please allow up to 10 business days (Monday – Friday) from the date your return is delivered to process your return.
ALL SALES FINAL.
PLEASE TAKE NOTE OF SIZING AT TIME OF PURCHASE. FOR MORE DETAILS/INFORMATION/PHOTOS OF AN ITEM PLEASE FEEL FREE TO EMAIL ERICA@SHOPPIVOT.COM BEFORE PLACING YOUR ORDER. WE WILL GET BACK TO YOU WITHIN 1-2 BUSINESS DAYS.
IN THE EVENT THAT AN ITEM ARRIVES AND IS GROSSLY MISREPRESENTED ON THE SITE, WE WILL OFFER A ONE-TIME RETURN.
PLEASE TRY ON ITEMS CAREFULLY AS WE DO NOT ACCEPT RETURNS THAT APPEAR WORN. PLEASE BE MINDFUL OF MAKE UP, TANNING PRODUCTS, AND DEODORANT AS WELL.
ALL ITEMS ARE CLEANED, AUTHENTICATED & INSPECTED UPON ARRIVAL. WE WILL NOT ACCEPT GARMENTS THAT HAVE STAINS FROM TRYING ON POST-PURCHASE.
ALL RETURNS ARE SUBJECT TO INSPECTION AND WE DO HAVE THE RIGHT TO REFUSE YOUR REFUND IF YOUR RETURN DOES NOT MEET ANY OF THE ABOVE REQUIREMENTS.
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